Not happy with your order?
We'd love to hear how we can do better!
You can return your order within 14 days of receiving it, as long as it's unused — or send us a photo showing that the product is defective. We'll review the photo, and in many cases we can resolve the issue without needing a full return. If a refund is due, we'll make sure your money is back in your account within five working days of receiving your returned order, or after we've confirmed your photo through our customer service team.
Important: Beauty products and items bought during sales or other discounts can't be returned.
Returning Your Order by Mail
You have up to 14 days after receiving your order to exchange it for a different size or colour, or to request a refund, once it's dropped off at a parcel centre near you.
1. Contact Us First
Email us at support@dinkumshop.com to get the correct return address. Because we work with different distribution centres, we need to know where your order was shipped from so we can tell you where to send your return.
2. Include Your Delivery Note
Pack the product securely, ideally in its original packaging, and include a note with your order number. You're responsible for the return shipment as the sender, so always request a tracking code from DHL (or your courier) when sending it back. Once you've sent the package, let us know at support@dinkumshop.com whether you'd like a refund or a different size/colour.
Please note: Our headquarters are located in China. Depending on where your order shipped from, you may need to send your return to our supplier based in Asia — we'll confirm the exact address when you contact us.
3. Ship It Back
Drop your package off at your nearest parcel centre (post office or courier drop-off point). Once it arrives at our warehouse, we'll arrange your size/colour exchange or refund as quickly as possible.
Cancellations
Want to cancel an order? Contact us right away at support@dinkumshop.com.
- If you cancel within 24 hours of ordering, we'll refund you in full, no questions asked.
- If more than 24 hours have passed, you'll need to wait for the order to arrive and then return it to us following the steps above.
Shipping Costs
Return shipping costs are the customer's responsibility and are non-refundable. If you receive a refund, any shipping costs already paid will be deducted from that amount.
How long it takes to receive your exchanged product will mostly depend on where you're located.
We always recommend using a traceable shipping service or shipping insurance for your return, just to be safe!
Questions about a return or cancellation? Email us at support@dinkumshop.com — we're happy to help.